(Term Paper- Report)
Employee sensitivity causes when
they could not control their feelings so that their behavior and attitude goes
against the organization. This unfavorable event can be prevented by taking
measures like Training on Employee Sensitivity Awareness Program.
The core aim of Sensitivity Training is to learn how to better understand and
appreciate the differences in other people. The session asks training
participants to put themselves into another person's place in hopes that they
will be able to better relate to others who are different than they are. The
importance of employee sensitivity awareness program is closely related to the
service industry. Our study comprehensively covered the intensity of this
program for one of the leading health care institution, Apollo Hospitals Dhaka.
The hospital has employed around 1600 employees those are rolling in the
different departments with different responsibilities. The fact shows from our
study that very often staffs do not understand why they feel and act as they do
and how the others feel about them. Some people are insensitive to the effects
of their behavior upon others and their orders upon subordinates. Sensitivity
training helps such people to understand the impact of their behavior on
others. Most of the people concentrate on what they are going to say rather
than what the others are saying. Our main objective of this training is to help
people understand themselves better and to develop the communication skills of
the employers and develops them as good listeners. It also helps the
participants to form into informal groups and teams and work more effectively. For achieving this objectives of
this training program data will be collected using both primary and secondary
sources. We have conducted a close observation among the staffs of Apollo
Hospitals Dhaka at various departments. According to our findings we designed a
training program following the seven steps of training design process. This
process refers to a systematic approach for developing training programs. It is
very much important before starting preparing the actual training program. It
begins with a need assessment and ends after monitoring and evaluation the
program. It can be concluded that while discipline is one approach, many
organizations prefer, either in conjunction with discipline or as an adjunct to
it, to send the offending employee for sensitivity training in order to
increase his or her awareness.
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